Post by shiyabul on Aug 18, 2024 0:05:33 GMT -5
Modernize Agents’ Tools Contact center operations are constrained by layers of legacy technology based on a central operating principle—that contact center agents work from a common office location. To support a more flexible workforce environment—one where agent assistance, quality assurance, coaching, onboarding, and training, and even employee incentives all require new models of operations—contact centers require more modern technology.
For the first time in the history of the CX https://lastdatabase.com/ industry, solutions are not mutually exclusive. Digital solutions can simultaneously assist agents to meet customers where they are, drive revenue growth, and deliver both a better customer and employee experience…and do so at lower costs. We believe in supporting agents with automation that reduces their cognitive load, allows them to focus more on the customers they support, get more out of their job, stay longer, and be valued for the work they do.
With sophisticated artificial intelligence (AI)-powered modeling, agent tools get smarter with use. So as soon as agents get up and running, they feel more supported, and customers get better care. % of agents want to see more aspects of calls automated. % of agents who have been provided new technology designed to make their jobs easier call it helpful, and % found it easy to use.
For the first time in the history of the CX https://lastdatabase.com/ industry, solutions are not mutually exclusive. Digital solutions can simultaneously assist agents to meet customers where they are, drive revenue growth, and deliver both a better customer and employee experience…and do so at lower costs. We believe in supporting agents with automation that reduces their cognitive load, allows them to focus more on the customers they support, get more out of their job, stay longer, and be valued for the work they do.
With sophisticated artificial intelligence (AI)-powered modeling, agent tools get smarter with use. So as soon as agents get up and running, they feel more supported, and customers get better care. % of agents want to see more aspects of calls automated. % of agents who have been provided new technology designed to make their jobs easier call it helpful, and % found it easy to use.